Study Material PDF for Inspector Posts (IP) Exam
Study Material PDF for Inspector Posts (IP) Exam
This Study Material is designed for individuals preparing for the Inspector Posts examination. This guide is structured to provide a thorough understanding of the operational network, history, and various aspects of the postal system in India. The guide covers topics ranging from the basic functions of mail offices to the intricate details of postal accounting, citizen charters, and advanced management skills.
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Table of Contents
| Sl. No | Contents |
|---|---|
| 1. | Operational Network and History in RMS |
| 2. | Working in Post Offices |
| 3. | Savings Scheme |
| 4. | Accounting in Post Offices |
| 5. | Finance & Accounts |
| 6. | Citizen Charter |
| 7. | Aadhar Enrolment |
| 8. | ePost Office |
| 9. | Digital Transactions |
| 10. | International Mails |
| 11. | Postal Stores Depot |
| 12. | Circle Stamps Depot |
| 13. | Accounting Network of Post Offices |
| 14. | Claim Settlement |
| 15. | Philately… The King of Hobbies |
| 16. | CCS (CCA) Rules |
| 17. | CCS (Conduct) Rules |
| 18. | Constitutional Provisions |
| 19. | FR & SR |
| 20. | Leave Rules |
| 21. | Advances |
| 22. | Welfare |
| 23. | Central Administrative Tribunal |
| 24. | Gramin Dak Sevak (Conduct & Engagement) Rules |
| 25. | Disciplinary Proceedings |
| 26. | Consumer Protection Act, 2019 |
| 27. | Gender Sensitization |
| 28. | Right to Information Act, 2005 |
| 29. | Annual Performance Assessment Report |
| 30. | Pension Rules |
| 31. | Public Procurement |
| 32. | Change Management |
| 33. | Communication Skills |
| 34. | Stress Management |
| 35. | Creative Thinking |
| 36. | Decision Making |
| 37. | Problem Solving |
| 38. | Customer Care |
| 39. | Business Etiquette |
| 40. | Interpersonal Skills |
| 41. | Leadership |
| 42. | O&M (Organisation & Methods) |
| 43. | Record Management & Preservation of Records |
| 44. | Building |
| 45. | Role of Inspector Posts |
| 46. | Role of Inspector RMS |
| 47. | Establishment Branch |
| 48. | Establishment Review |
| 49. | Vigilance |
| 50. | Investigation |
| 51. | Inspection |
| 52. | Market Research |
| 53. | Business Plan |
| 54. | Customer Relationship Management (CRM) |
| 55. | Financial Analysis |
| 56. | Data Collection & Sampling Techniques |
| 57. | New Services |
| 58. | Revenue leakage – preventive measures |
| 59. | Customer Care and Grievance Handling |
| 60. | Basics of Investigation/Inspection in a Computerized Office |
| 61. | Inspection of Post Office in CSI/CBS Environment |
| 62. | Role of Manager Speed Post |
| 63. | Technology Management |
| 64. | India Post Projects |
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Detailed Overview of Key Sections
1. Operational Network and History in RMS
This section delves into the structural hierarchy and operational network of the Railway Mail Service (RMS). It includes detailed information on the various types of sorting hubs such as the National Sorting Hub (NSH) and Intra-Circle Hub (ICH). Additionally, the history of RMS is traced back to significant milestones, including the introduction of the PIN code system in 1972 and the launch of the Core Banking Solution in 2013.
2. Working in Post Offices
This chapter outlines the day-to-day operations within post offices, covering everything from mail handling to customer service protocols. It also provides insights into the administrative functions that ensure the smooth operation of post office branches across the country.
3. Savings Scheme
An essential read for understanding the various savings schemes offered by the Indian Postal Service, this section covers the processes involved in managing these schemes and the regulations governing them.
4. Accounting in Post Offices
This chapter offers a detailed guide on postal accounting practices, including the management of funds, auditing procedures, and financial reporting requirements.
5. Finance & Accounts
A comprehensive overview of the financial management systems within the postal service, this section covers budget planning, expenditure tracking, and financial audits.
6. Citizen Charter
The Citizen Charter is a critical document that outlines the rights and responsibilities of postal service customers. This section explains the charter’s provisions and how they are implemented in daily operations.
7. Aadhar Enrolment
A guide to the process of Aadhar enrolment at post offices, this section provides step-by-step instructions on managing the enrolment process and handling customer queries.
8. ePost Office
An introduction to the ePost Office services, this section highlights the digital offerings of the postal service, including online booking, tracking, and payment services.
9. Digital Transactions
With the rise of digital payments, this section is crucial for understanding how post offices have integrated digital transaction services into their operations.
